Vendor Information | Marsh
Marsh

Vendors

Reporting Security Incidents | Ethics Hotline | Vendor Onboarding | Purchasing & Payments | Invoicing Marsh | Electronic Invoicing | Accounts Payable Contacts | Terms & Conditions

 
Reporting Security Incidents

If you are a current Vendor and need to report a security incident, please contact your primary Marsh account contact by phone. In the event you are unable to reach such contact promptly, send an email to incidentreporting@mmc.com.

Please include: (a) a description of the incident, including its impact; (b) the expected resolution time (if it has not already been resolved); (c) corrective measures to be taken, evaluation of alternatives and next steps; and (d) the name and phone number of the Vendor representative for us to contact to obtain further information and updates.

 
Ethics Hotline

Marsh’s Vendor are held to the same standards as our colleagues, as outlined in Marsh’s Code of Conduct. If you are a current Vendor and have an ethical issue you would like to report, you may use Marsh’s Secure Ethics & Compliance Line.

The Ethics & Compliance Line is a comprehensive and confidential reporting tool supplied by specialist provider NAVEX Global to assist in addressing allegations of fraud, abuse, and other misconduct in the workplace, all while cultivating a positive work environment. The Ethics & Compliance Line is an important part of our culture, and assists us in creating a safe, secure, and ethical workplace. You are encouraged to seek guidance on ethical dilemmas, provide positive suggestions, or communicate a concern. Effective communication is critical in today’s workplace and this is a great tool to enhance that communication.

 
Vendor Onboarding

Understanding Marsh policy

Vendor activation or modifications requires collaboration between the Marsh Business Owner, Global Vendor Maintenance Team, and Vendor.

Marsh Global Policy mandates

  • Verification of Vendor information is viewed and managed by the Marsh Vendor Maintenance Team only.
  • Marsh Business requestor is not allowed to submit or forward information on behalf of the Vendor. If the Vendor does not provide the information through our Vendor management portal directly to the Vendor management team, the Vendor record will not be activated in our ERP system.
  • NO PO, NO PAY - Vendor must obtain a valid Purchase Order number (PO#) from Marsh before delivering any goods and services. It is crucial that Purchase Order Number is clearly indicated on each invoice. Invoices lacking a PO number or issued prior to the sending of the purchase order will be rejected and further delay in payment.
  • Invoices must be submitted directly by the Vendor per the Billing Instructions on the Purchase Order.

Vendor's Responsibilities

  • Vendor manages their record (Modification) on the Marsh Vendor management portal (Apexanalytix)
  • Vendor to respond requested information in a timely manner through the Marsh Vendor Management portal.
  • Submit all documents in a PDF format or other formats requested.
  • If the Vendor does not provide the required information after 3 requests, the Marsh Vendor Maintenance team will close the ticket, and Vendor will not be activated in Marsh purchasing & payment system.

Vendor Activation Process

Once the Marsh Vendor Maintenance Team receives all the required information from the Vendor the expected turnaround time for activation is within 6 business days.

"Vendor" and "supplier" are interchangeable terms for providers of goods or services.

Payment related information

  • Marsh Standard Payment Terms: In the absence of a signed contract between Marsh and the Vendor, Marsh Standard Payment terms are 45 days from the receipt date. Payment Terms are noted on the Purchase Order Document issued to the Vendor.
  • Marsh's preferred method of payment is EFT (Electronic Funds Transfer). Other forms of payment increase risk.
  • Vendors can contact the Marsh Accounts Payable team to inquire about invoice payment status. The email address to contact is also located on Marsh's Vendor page of our Marsh public website.
View Accounts Payable Contacts for Vendors
 
Purchasing & Payments

Marsh Vendors, please watch this short three-minute video for important tips on how to transact with Marsh in the most efficient manner to ensure on-time payment. Thank you!

 
Invoicing Marsh

You are required to have a Purchase Order (PO) in your possession before providing any goods or services to any Marsh business. Once you have the PO, you have authority to supply, and you must invoice us as follows. Failure to follow this process will significantly delay your payment:

 
Electronic Invoicing

Marsh has partnered with Tungsten Network to provide a simpler way for Vendors to submit invoices. By joining the Tungsten Network, you will have the ability to track invoice payment status and improve cash flow. This initiative is key to our strategy and we are confident you will see significant benefits to your business.

  • Fast, guaranteed invoice delivery. Invoices are received electronically and securely against any valid Marsh purchase order listed in the Tungsten portal
  • Early invoice data validation. Tungsten Network validates Vendor invoice data at time of entry, streamlining approval
  • Greater visibility of invoice status. Vendors no longer need to chase people and invoices, but can instead view status at any stage
  • On-time payments. Improves Vendor cash-flow
  • Tungsten HelpDesk and Support. Vendors have access to the Tungsten HelpDesk for invoicing support and assistance

Enroll in electronic invoicing with Marsh partner Tungsten:  http://www.tungsten-network.com/mmc/  *Not available in all geographies.

 
Accounts Payable Contacts

For purchase order and invoice status with all Marsh businesses, the fastest and easiest way to check status is to use our Electronic Invoicing partner Tungsten referenced above. In the absence of electronic invoicing, Vendors may inquire by email: GSP.Supplierhelpdesk@mmc.com

This applies to all businesses including Marsh, Marsh Risk, Mercer, Guy Carpenter, Oliver Wyman, Nera, VOSCO, ENCON, and Stars.

Exception: Vendor inquiries for Marsh countries located in Latin America / South America, please refer to your Purchase Order for a Marsh business contact.

 
Terms & Conditions

Where a master agreement is in effect between the Vendor and Marsh, or the Marsh affiliate that is the Customer, the terms of that agreement will govern all purchase orders. In the absence of any such agreement, purchase orders will be governed by Marsh standard terms and conditions, except that purchase orders for the performance of Services or delivery of Goods in each of the countries listed below will be governed by the version of Marsh standard terms and conditions translated into the local language for each country respectively (click on applicable country name for translation):

Digital Operational Resilience Act - Terms & Conditions & Addendums